Burton Creek Wines will always take the utmost care in packing your wine orders. If, on the rare occasion, an incorrect item has been shipped, Burton Creek Wines will refund or replace the bottles concerned, including shipping fees. Burton Creek Wines requires that the incorrect items are returned within 21 days of the initial delivery.

We will, at our discretion, replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer to return the unfinished portion of the original bottle for replacement within 14 days of delivery. We are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling costs.

If you believe your wine was damaged in transit, you must inform Burton Creek Wines within 14 days of delivery. On accepting your claim, Burton Creek Wines will, at its discretion, replace or refund the goods including shipping fees. We do require you to return the damaged goods within 21 days so that we may take action with the carrier.